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Privacy Policy

A legal disclaimer

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to various laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws. We act as the “controller” of that personal information for the purposes of these regulations.

 

Key Terms

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  • We, us, our: Refers to DATA LOOM PTY LTD.

  • Data Protection Officer: Our officer can be contacted at contact@dataloom.com.au.

  • Personal Information: Any information relating to an identified or identifiable individual.

  • Special Category Personal Information: Personal information revealing racial or ethnic origin, political opinions, religious beliefs, genetic and biometric data, or data concerning health or sexual orientation.

 

Personal Information We Collect About You

 

We may collect and use the following personal information that identifies, relates to, describes, or can be associated with an individual or household:

  • Identifiers such as name, email address, company name, and other similar identifiers.

  • Information related to employment or professional details.

  • Financial information including payment details.

This personal information is necessary for us to provide services to you. If you do not provide the information we request, it may delay or prevent us from delivering our services.

 

How Your Personal Information is Collected

 

We collect most of this information directly from you—via in-person interactions, telephone, email, text, our apps, or our website. However, information may also be collected:

  • From publicly accessible sources.

  • Directly from third parties, such as credit reporting agencies or customer due diligence providers.

  • With your consent, from entities such as your bank.

 

How and Why We Use Your Personal Information

 

Under data protection law, we can only use your personal information if we have a valid reason for doing so. Reasons include:

  • To comply with legal and regulatory obligations.

  • To perform a contract with you or take steps prior to entering into one.

  • For our legitimate interests, such as fraud prevention and ensuring efficient service delivery.

  • With your explicit consent, where required.

 

Promotional Communications

 

We may use your personal information to send you updates about our services, including exclusive offers and promotions. You have the right to opt out of promotional communications at any time by contacting us at contact@dataloom.com.au.

 

Who We Share Your Personal Information With

 

We may share your information with:

  • Service providers who assist in delivering our services.

  • External auditors for compliance and accreditation purposes.

  • Regulatory bodies and law enforcement agencies, where legally required.

We ensure that our service providers protect your personal information and only use it for authorized purposes.

 

Where Your Personal Information is Held

 

Your information may be stored at our offices and with third-party service providers. Some of these parties may be located outside of your region, including outside the European Economic Area (EEA). We take appropriate safeguards to ensure your information remains protected when transferred internationally.

 

How Long Your Personal Information Will Be Kept

 

We retain your information for as long as necessary to:

  • Provide our services.

  • Respond to any complaints or legal claims.

  • Comply with legal obligations.

We regularly review our data retention practices to minimize unnecessary storage.

 

Your Rights

 

Under GDPR:

You have the right to:

  • Access your personal data.

  • Request corrections or deletions of your personal data.

  • Restrict processing of your data.

  • Object to the use of your data for certain purposes.

  • Receive your data in a portable format.

Under CCPA:

You have the right to:

  • Know what personal information we collect, use, disclose, or sell.

  • Request the deletion of your personal information (subject to certain exceptions).

  • Opt out of the sale of your personal data.

  • Be free from discrimination for exercising your rights.

 

Keeping Your Personal Information Secure

 

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse. In the event of a suspected data breach, we will notify you and any applicable regulatory authorities as required by law.

 

How to Contact Us

 

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: contact@dataloom.com.au

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